Instant Browser & Managed Remote IT Support
Connect directly with our Hinckley engineers right through your web browser — works behind any home, school, or corporate firewall on Windows, Mac & Chromebook.
⚡ Instant Quick Support
Need fast one-off help with Outlook, printers, slow performance, malware popups, or software setup?
- Zero-Install Browser Screen & Audio Share — click one button in Chrome, Edge, Firefox, or Safari
- 1-Step Hands-Free Mouse & Keyboard Bridge on Windows 10/11 with zero SmartScreen popups
- Live Chat & File Transfer — disconnect permanently whenever your fix is complete
💎 Always-Connected Managed RMM
Priority unattended access & 24/7 health telemetry for managed clients, businesses, schools, and VIPs:
- Live Hardware Health Monitoring — CPU, RAM, GPU, OS build & SSD/HDD SMART failure alerts
- Active Security Verification — continuous Windows Firewall & Antivirus / Defender checks
- Instant Unattended Fixes — upgrade from any Quick Support session with 1-click consent
1. Open inerd.co.uk/support
Click Launch Remote Support Portal above (or open the personal link sent to your phone or email) and enter your 6-digit code or request help.
2. Share Screen or Enable Full Control
Share your screen & audio directly inside your browser, or copy our 1-step Windows Quick-Connect command so our engineer can drive the mouse & keyboard.
3. Fixed Live & Encrypted
Chat live, receive drivers or documents, and close the session with one click when finished — or opt into Always-Connected Managed Support.